- Reports
- Business Case for Emotional Intelligence
- Do Emotional Intelligence Programs Work?
- Emotional Competence Framework
- Emotional Intelligence: What it is and Why it Matters
- Executives' Emotional Intelligence (mis) Perceptions
- Guidelines for Best Practice
- Guidelines for Securing Organizational Support For EI
- Johnson & Johnson Leadership Study
- Ontario Principals’ Council Leadership Study
- Technical Report on Developing Emotional Intelligence
- Measures
- Emotional Capital Report (ECR)
- Emotional Intelligence Quotient (EQ-i)
- Emotional & Social Competence Inventory 360 (ESCI)
- Emotional & Social Competence Inventory-University (ESCI-U)
- Geneva Emotional Competence Test
- Genos Emotional Intelligence Inventory (Genos EI)
- Team Emotional Intelligence (TEI)
- Mayer Salovey Caruso Emotional Intelligence Test (MSCEIT)
- Profile of Emotional Competence (PEC)
- Schutte Self-Report Inventory (SSRI)
- Six Seconds Emotional Intelligence Assessment (SEI)
- Trait Emotional Intelligence Questionnaire (TEIQue)
- Wong's Emotional Intelligence Scale
- Work Group Emotional Intelligence Profile (WEIP)
- References
- Model Programs
- Achievement Motivation Training
- Care Giver Support Program
- Competency-Based Selection
- Emotional Competence Training - Financial Advisors
- Executive Coaching
- Human Relations Training
- Interaction Management
- Interpersonal Conflict Management - Law Enforcement
- Interpersonal Effectiveness Training - Medical Students
- JOBS Program
- LeaderLAB
- Self-Management Training to Increase Job Attendance
- Stress Management Training
- Weatherhead MBA Program
- Williams' Lifeskills Program
- Article Reprints
- Members
- Events
- Bookstore
Book Chapters - Emotional Intelligence and Organizational Behavior
Caruso, D. R., & Wolfe, C. J. (2001). Emotional intelligence in the workplace. In J. Ciarrochi, J. P. Forgas & J. D. Mayer (Eds.), Emotional intelligence in everyday life: A scientific inquiry (pp. 150-167). New York, NY: Psychology Press.
Caruso, D. R., Bienn, B., & Kornacki, S. A. (2006). Emotional intelligence in the workplace. In J. Ciarrochi, J. R. Forgas & J. D. Mayer (Eds.), Emotional intelligence in everyday life (2nd ed ) (pp. 187-205). Hove, England: Psychology Press/Erlbaum (UK) Taylor & Francis.
Cossette, M., & Hess, U. (2012). Emotion Regulation Strategies among Customer Service Employees: A Motivational Approach. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 329 - 352): Emerald Group Publishing Limited.
Daus, C. S., Dasborough, M. T., Jordan, P. J., & Ashkanasy, N. M. (2012). We are all Mad in Wonderland: An Organizational Culture Framework for Emotions and Emotional Intelligence Research. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 375 - 399): Emerald Group Publishing Limited.
Dougherty, D. S., & Krone, K. J. (2002). Emotional intelligence as organizational communication: An examination of the construct. In W. B. Gudykunst (Ed.), Communication yearbook 26 (pp. 202-229). Mahwah, NJ: Lawrence Erlbaum Associates Publishers.
Geddes, D., & Stickney, L. T. (2012). Muted Anger in the Workplace: Changing the "Sound" of Employee Emotion Through Social Sharing. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 85 - 103): Emerald Group Publishing Limited.
Gee, P., Ballard, T., Yeo, G., & Neal, A. (2012). Measuring Affect Over Time: The Momentary Affect Scale. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 141 - 173): Emerald Group Publishing Limited.
Humphrey, R. H. (2000). The importance of job characteristics to emotional displays. In N. M. Ashkanasy, C. E. Hartel & W. J. Zerbe (Eds.), Emotions in the workplace: Research, theory, and practice (pp. 236-249). Westport, CT: Quorum Books/Greenwood Publishing Group.
Huy, Q. N. (2005). Emotion management to facilitate strategic change and innovation: How emotional balancing and emotional capability work together. In C. E. Hartel, W. J. Zerbe & N. M. Ashkanasy (Eds.), Emotions in organizational behavior (pp. 295-316). Mahwah, NJ: Lawrence Erlbaum Associates Publishers.
Jonker, C., & Botma, N. (2012). The Emotion Experiences of Employees in a Work Setting. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 13 - 49): Emerald Group Publishing Limited.
Jordan, P. J., Ashkanasy, N. M., & Ascough, K. W. (2007). Emotional intelligence in organizational behavior and industrial-organizational psychology. In G. Matthews, M. Zeidner & R. D. Roberts (Eds.), The science of emotional intelligence: Knowns and unknowns (pp. 356-375). New York, NY: Oxford University Press.
Jordan, P. J., Murray, J. P., & Lawrence, S. A. (2009). The application of emotional intelligence in industrial and organizational psychology. In C. Stough, D. H. Saklofske & J. D. A. Parker (Eds.), Assessing emotional intelligence: Theory, research, and applications (pp. 171-190). New York, NY: Springer Science + Business Media.
Petitta, L., & Ghezzi, V. (2012). A Holistic Approach to the Explanation of Organizational Behavior: The Theory and Practice of "Analysis of Demand". In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 105 - 137): Emerald Group Publishing Limited.
Russell, B., & Eisenberg, J. (2012). The Role of Cognition and Attitude in Driving Behavior: Elaborating on Affective Events Theory. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 203 - 224): Emerald Group Publishing Limited.
Russell-Bennett, R., & Härtel, C. E. J. (2011). Coding Emotions in Complaint Behavior: Comparing the Shaver et al. and Richin's Consumption Emotions Sets. In C. E. J. Härtel, N. M. Ashkanasy & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 7, pp. 151 - 166): Emerald Group Publishing Limited.
Russell-Bennett, R., Härtel, C. E. J., & Beatson, A. (2011). Affective Events Theory as a Framework for Understanding Third-Party Consumer Complaints. In C. E. J. Härtel, N. M. Ashkanasy & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 7, pp. 167 - 193): Emerald Group Publishing Limited.
Schmlt, M. J. (2006). EI in the Business World. In K. R. Murphy (Ed.), A critique of emotional intelligence: What are the problems and how can they be fixed? (pp. 211-234). xiii, 373). Mahwah, NJ: Lawrence Erlbaum Associates Publishers.
Smollan, R. K. (2012). Emotional Responses to the Injustice of Organizational Change: A Qualitative Study. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 175 - 202): Emerald Group Publishing Limited.
Stein, S. J. (2009). From individual to organizational emotional intelligence. In M. Hughes, H. L. Thompson & J. B. Terrell (Eds.), Handbook for developing emotional and social intelligence: Best practices, case studies, and strategies (pp. 165-182). San Francisco, CA: Pfeiffer/John Wiley & Sons.
Zenteno-Hidalgo, A., & Geddes, D. (2012). A Model of Compassionate Responses to Anger Expression. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 257 - 277): Emerald Group Publishing Limited.
News and Events
Check out our new EVENTS section to find out about the latest conferences and training opportunities involving members of the EI Consortium.
NEW Doctoral Program in Organizational Psychology
Rutgers University - Graduate School of Applied and Professional Psychology (GSAPP) is now offering a doctoral program in Organizational Psychology and is accepting applications for students. The Consortium for Research on Emotional Intelligence in Organizations is headquartered within Rutgers, providing students the opportunity to conduct research and collaborate with leading experts in the field of emotional intelligence. Click here for additional information.
NEW Research Fellowship
think2perform Research Institute’s Research Fellowship program invites proposals from doctoral candidates, post-docs and junior faculty pursuing self-defined research focused on moral intelligence, purpose, and/or emotional intelligence. Click here for more information.
Listen to Consortium member Chuck Wolfe interview some of the thought leaders in emotional intelligence.
Harvard Alumni Panel - Why is interest in Emotional Intelligence Soaring?
Consortium member Chuck Wolfe hosts a panel of world class leaders in the field of emotional intelligence (EI) to talk about why interest in EI is soaring. Panel members include EI Consortium members Dr. Richard Boyatzis, Dr. Cary Cherniss and Dr. Helen Riess. Click here to view the panel discussion.
Interview with Dr. Cary Cherniss and Dr. Cornelia Roche
Host, Chuck Wolfe interviews Drs. Cary Cherniss and Cornelia Roche about their new book Leading with Feeling: Nine Strategies of Emotionally Intelligent Leadership. The authors share powerful stories of cases involving outstanding leaders using strategies that can be learned that demonstrate effective use of emotional intelligence. Click here to see the interview.
Interview with Dr. Rick Aberman
See Chuck Wolfe interview Consortium member and sports psychologist Dr. Rick Aberman on peak performance and dealing with the pandemic. The interview is filled with insights, humorous anecdotes, and strategies for achieving peak performance in athletics and in life. Click here to see the interview.
Interview with Dr. David Caruso
Chuck Wolfe interviews Consortium member David Caruso talking about their work together, the ability model of emotional intelligence, and insights into how to use emotional intelligence to address staying emotionally and mentally healthy during times of crisis and uncertainty. Click here to listen to the interview.
Interview with Dr. Richard Boyazis
How can you help someone to change? Richard Boyatzis is an expert in multiple areas including emotional intelligence. Richard and his coauthors, Melvin Smith, and Ellen Van Oosten, have discovered that helping people connect to their positive vision of themselves or an inspiring dream or goal they've long held is key to creating changes that last. In their book Helping People Change the authors share real stories and research that shows choosing a compassionate over a compliance coaching approach is a far more engaging and successful way to Helping People Change. Click here to listen to the interview.
Interview with Dr. Marc Brackett
Marc Brackett, Director of the Yale Center for Emotional Intelligence, has written a wonderful book about feelings. I worked with Marc when he was first crafting his world class social and emotional learning program, RULER. Our interview highlights how Marc has achieved his own and his Uncle's vision for encouraging each of us to understand and manage our feelings. My conversation with Marc is inspiring, humorous, and engaging at times. Click here to listen to the interview.
Interview with Dr. Helen Riess
Helen Riess is a world class expert on empathy. She is an associate clinical professor of psychiatry at Harvard Medical School and director of the Empathy and Relational Science Program at Mass General Hospital. Helen discusses her new book and shares insights, learnings and techniques such as the powerful seven-step process for understanding and increasing empathy. She relates information and cases whereby she uses empathy to make a meaningful difference in areas such as parenting and leading. Click here to listen to the interview.
Interview with Dr. Maurice Elias
The show is about the Joys and Oys of Parenting, a book written by a respected colleague, Dr. Maurice Elias, an expert in parenting and emotional and social intelligence. Dr. Elias wrote a book tying Judaism and emotional intelligence together to help parents with the challenging, compelling task of raising emotionally healthy children. And while there are fascinating links to Judaism the book is really for everybody. Click here to listen to the interview.
Interview with Geetu Bharwaney
Challenges abound and life is stressful for many. So how do we cope? Chuck Wolfe interviews Geetu Bharwaney about her book, Emotional Resilience. Geetu offers research, insights, and most importantly practical tips for helping people bounce back from adversity. Click here to listen to the interview.
Interview with Dr. Daniel Goleman
Listen to an interview by with Dr. Goleman on his new book Focus: The Hidden Driver of Excellence. In the book Dan helps readers to understand the importance and power of the ability to focus one's attention, will power, and cognitive control in creating life success. Click here to listen to the interview.
Interview with Dr. John Mayer
How Personal Intelligence Shapes Our Lives: A Conversation with John D. Mayer. From picking a life partner, to choosing a career, Jack explains how personal intelligence has a major impact on our ability to make successful decisions. Click here to listen to the interview.
Interview with Dr. Cary Cherniss
Click HERE to listen to an interview with Dr. Cary Cherniss co-chair of the EI Consortium. Dr. Cherniss discusses the issue of emotional intelligence and workplace burnout.
Interview with Dr. Marc Brackett
Click HERE to listen to an interview with Dr. Marc Brackett, the newly appointed leader of the Center of Emotional Intelligence which will begin operation at Yale University in April, 2013. In this interview Dr. Brackett shares his vision for the new center.
