Team Emotional Intelligence (TEI)

Background of Team Emotional Intelligence Theory

The theory of Team Emotional Intelligence (TEI, previously called Group Emotional Competence (GEC)) was developed by Vanessa Urch Druskat and Steven B. Wolff. The following references provide an in-depth discussion of the theory (Druskat & Wolff, 2001a, 2001b; Wolff, Druskat, Koman, & Messer, 2006).

 

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Many tests that promise to measure emotional intelligence have appeared in recent years.  Some of these tests seem promising, but many have not been empirically evaluated.  As a service to our visitors, we have reviewed many of these tests and selected those for which there is a substantial body of research (at least five published journal articles or book chapters that provide empirical data based on the test).  However, inclusion of a test on this web site does not constitute an endorsement of that test by CREIO.

Summary of the Theory

Team Emotional Intelligence is based Daniel Goleman’s (1995) framework of awareness and regulation of emotion at multiple levels but it should not be confused with individual emotional intelligence. The “intelligence” in a team comes from the patterns of behavior, or norms, that develop as the team goes about its task. Team Emotional Intelligence is a team-level construct and is very different from the individual-level emotional intelligence of team members. Team Emotional Intelligence represents the ability of a team to generate a set of norms that guide the emotional experience in a team in an effective way. There are norms that guide the team’s interaction with: its members (individual-level), the team as a whole (team-level), and others outside the team (cross-boundary level). At each of these levels there are norms that create awareness of emotion in the team and norms that regulate team behavior. The nine norms that make up a team’s emotional intelligence are shown in Table 1.

 

3 LEVELS

6 DIMENSIONS

9 NORMS

Individual

Interpersonal Understanding

Understand Team Members

Confronting Members Who Break Norms

Address Unacceptable Behavior

Demonstrate Caring

Team

Team Self-Awareness

Review the Team

Team Self-Management

Support Expression

Build Optimism

Solve Problems Proactively

Cross-Boundary (External)

Team Social Awareness

Understand Team Context

Team Management of External Relationships

Build External Relationships

 

Click here to download the GEC Technical Manual

References

Hamme, C. (2003). Group emotional intelligence: The research and development of an assessment instrument. Dissertation, Rutgers, New Brunswick, NJ.

Koman, E., Wolff, S. B., & Howard, A. (2008). The Cascading Impact of Culture: Group Emotional Competence (GEC) as a Cultural Resource. In R. Emmerling, V. Shanwal, & M. Mandal (eds.), Emotional Intelligence: Theoretical and Cultural Perspectives. San Francisco: Nova Science Publishers.
Koman, E. S., & Wolff, S. B. (2008). Emotional intelligence competencies in the team and team leader: A multi-level examination of the impact of emotional intelligence on team performance. Journal of Management Development, 27(1), 55-75.

Stubbs, C. E. (2005). Emotional intelligence competencies in the team and team leader: A multi-level examination of the impact of emotional intelligence on group performance. Dissertation, Case Western Reserve University, Cleveland, OH.

Wolff, S. B., Druskat, V. U., Koman, E. S. & Messer, T. E., (2006). The link between group emotional comeptence and group effectiveness. In V. U. Druskat, F. Sala, & G. Mount (Eds.), Linking emotional intelligence and performance at work: Current research evidence with individuals and groups. Mahway, NJ: LEA.

 

 

 

 

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