- Business Case for Emotional Intelligence
- Do Emotional Intelligence Programs Work?
- Emotional Competence Framework
- Emotional Intelligence: What it is and Why it Matters
- Executives' Emotional Intelligence (mis) Perceptions
- Guidelines for Best Practice
- Guidelines for Securing Organizational Support For EI
- Johnson & Johnson Leadership Study
- Ontario Principals’ Council Leadership Study
- Technical Report on Developing Emotional Intelligence
- Emotional Intelligence Quotient (EQ-i)
- Emotional & Social Competence Inventory 360 (ESCI)
- Emotional & Social Competence Inventory-University (ESCI-U)
- Genos Emotional Intelligence Inventory (Genos EI)
- Group Emotional Competence Inventory (GEC)
- Mayer Salovey Caruso Emotional Intelligence Test (MSCEIT)
- Profile of Emotional Competence (PEC)
- Schutte Self-Report Inventory (SSRI)
- Trait Emotional Intelligence Questionnaire (TEIQue)
- Wong's Emotional Intelligence Scale
- Work Group Emotional Intelligence Profile (WEIP)
- Model Programs
- Achievement Motivation Training
- Care Giver Support Program
- Competency-Based Selection
- Emotional Competence Training - Financial Advisors
- Executive Coaching
- Human Relations Training
- Interaction Management
- Interpersonal Conflict Management - Law Enforcement
- Interpersonal Effectiveness Training - Medical Students
- JOBS Program
- Self-Management Training to Increase Job Attendance
- Stress Management Training
- Weatherhead MBA Program
- Williams' Lifeskills Program
- Article Reprints
Ronald Humphrey, Ph.D.
Affiliation: Virginia Commonwealth University
Ronald H. Humphrey is a Professor in the Department of Management at Virginia Commonwealth University. His research interests are on leadership, emotional intelligence, emotional labor and customer service, emotions in the workplace, empathy, person perception, identity theory, labeling theory, attribution theory, collective efficacy, careers, project management, assessment centers, job characteristics, entrepreneurship, and other topics. Ron has been a life-long advocate of the importance of emotions in the workplace, and his article with Blake Ashforth in 1993 on “Emotional labor in service roles: the influence of identity” was one of the first articles published in the Academy of Management Review on emotional labor. Ron has been thrilled to see emotions and management grow from a relatively neglected topic in management to a major research stream. One sign of this growth is that his 1993 AMR article was the most viewed AMR publication according to the AMR website during much of 2012. Ron’s co-authored meta-analysis of the relationship between emotional intelligence and job performance was also the second most downloaded article published in the Journal of Organizational Behavior for both 2010 (when it was available on-line in early view) and in 2011 when it was published in print. His co-authored review of the literature on emotional intelligence and leadership in the Academy of Management Perspectives (2011) has also been widely cited. Ron is on the Editorial Board of The Leadership Quarterly, and he edited a special issue of The Leadership Quarterly on emotions and leadership in 2002. In 2008 Ron edited Affect and Emotion: New Directions in Management Theory and Research (IAP Press). Along with Neal Ashkanasy and Quy Huy, Ron will edit a forthcoming special issue of the Academy of Management Review on “integrating affect and emotions in management theories.” Ron is also an associate editor of Organizational Psychology (a new section of Frontiers in Psychology).
Ron is the author of the textbook, Effective Leadership: Theories, Cases, and Applications (June, 2013; Sage Publications). He was also one of the founding members of the Network of Leadership Scholars (also known as LDRNET) and was co-program chair for the Professional Development Workshops organized by the Network at Academy of Management Conferences. Ron has published in a wide range of journals, including the Academy of Management Review, Academy of Management Perspectives, American Sociological Review, Research in Organizational Behavior, Leadership Quarterly, Social Psychology Quarterly, Basic and Applied Social Psychology, Human Relations, Organization Science, Journal of Health and Social Behavior, Public Opinion Quarterly, Journal of Organizational Behavior, and other journals.
Articles and Book Chapters
Burch, G. F., Humphrey, R. H., & Batchelor, J. H. (forthcoming). How great leaders use emotional labor: Insights from seven corporate executives. Organizational Dynamics.
Humphrey, R. H. (2012). How do leaders use emotional labor? Journal of Organizational Behavior, 33, 740–744. DOI: 10.1002/job.1791
Ashkanasy, N. M., & R. H. Humphrey (forthcoming, 2012). Leadership and emotion: A multi-level perspective. In David V. Day, (Ed). Oxford Handbook of Leadership and Organizations.
Humphrey, R. H. (2012). How leading with emotional labour creates common identities. In Marian Iszatt-White (Editor), Leadership as Emotional Labour: Management and the Managed Heart (pp. 80-105). NY: Routledge.
Ashforth, B. E., & Humphrey, R. H. (2012). Emotional labor: Looking back nearly 20 years. In Alicia Grandey, James Diefendorff, and Deborah Rupp (Editors), Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work (pp. 276-282). New York, New York: Psychology Press/Routledge.
Walter, F., Humphrey, R. H., & Cole, M. S. (2012). Unleashing leadership potential: Toward an evidence-based management of emotional intelligence. Organizational Dynamics, 41, 212-219. doi:10.1016/j.orgdyn.2012.03.002
Batchelor, J. H., Burch, G. F., & Humphrey, R. H. (2011). Emotional labor: The key to happy customers and satisfied employees. International Labor Brief, 9(5), 4-15. Translated and published in Korean.
Ashkanasy, N. M., & R. H. Humphrey (2011). Current emotion research in organizational behavior. Emotion Review, 3, 214-224.
Ashkanasy, N. M., & Humphrey, R. H. (2011). A multi-level view of leadership and emotions: Leading with emotional labor. In A. Bryman, D. Collinson, K. Grint, B. Jackson, & M. Uhl-Bien (Eds.), Sage handbook of leadership (pp. 365–379). London, UK: Sage Publications.
Frank Walter, Michael S. Cole, and Ronald H. Humphrey, (2011). Emotional Intelligence: Sine Qua Non of leadership or folderol? The Academy of Management Perspectives, 25(1), 45-59.
O’Boyle, E., Humphrey, R. H., Pollack, J. M., & Hawver, T. H., & Story, P. (2011). The relation between emotional intelligence and job performance: A meta-analysis. Journal of Organizational Behavior, 32, 788-818.
Humphrey, Ronald H. (2008). Introduction: to thine own self be true: How great scholars become innovative by expressing their true selves, in Humphrey, Ronald H. (Editor): Affect and Emotion: New Directions in Management Theory and Research, (pp. xi-xix). Volume 7 of Research in Management, Series Editors: Chester A. Schriesheim and Linda L. Neider, Published by Information Age Publishing under the sponsorship of the Southern Management Association.
Humphrey, Ronald H., (2008). The right way to lead with emotional labor, in Humphrey, Ronald H. (Editor): Affect and Emotion: New Directions in Management Theory and Research, Charlotte, NC: Information Age Publishing (pp. 1-17). Volume 7 of Research in Management, Series Editors: Chester A. Schriesheim and Linda L. Neider, Published by under the sponsorship of the Southern Management Association.
Thomas H. Hawver, Jeffrey M. Pollack, and Ronald H. Humphrey, (2008). Job design and affect: Ethical implications for the C-suite, in Executive Ethics: Ethical Dilemmas and Challenges for the C Suite co-edited by Scott A. Quatro and Ronald R. Sims, published by Information Age Publishing, Inc.
Humphrey, Ronald H., Jeffrey M. Pollack, and Thomas H. Hawver. (2008). Leading with emotional labor. Journal of Managerial Psychology, 23(2), 151-168.
Humphrey, Ronald H., Janet B. Kellett, Randall G. Sleeth, and Nathan S. Hartman. (2008). Research trends in emotions and leadership. In Research Companion to Emotion in Organizations, edited by Neal M. Ashkanasy and Cary L. Cooper. Elgar, publishers.
Humphrey, Ronald H. (2006). Promising research opportunities in emotions and coping with conflict. Journal of Management & Organization, 12(2) 179-186.
Kellett, Janet B., Ronald H. Humphrey, and Randall G. Sleeth. (2006). Empathy and the emergence of task and relations leaders. The Leadership Quarterly, 17, 146-162.
Kellett, Janet B., Ronald H. Humphrey, and Randall G. Sleeth. (2002). Empathy and complex task performance: Two routes to leadership. The Leadership Quarterly, 13(5), 523-544.
Humphrey, Ronald H. (2002). The many faces of emotional leadership. The Leadership Quarterly, 13(5) 493-504.
Humphrey, Ronald H. (2000). The Importance of job characteristics to emotional displays. In N. Ashkanasy, W. Zerbe, and C. Hartel (eds.), Emotions in the Workplace: Research, Theory, and Practice, pp. 236-251. Quorum Books.
Humphrey, Ronald H., and Blake E. Ashforth. (2000). Buyer-supplier alliances in the automobile industry: how exit-voice strategies influence interpersonal relationships. Journal of Organizational Behavior, 21, 713-730.
Ashforth, Blake E., and Ronald H. Humphrey. (1995). Emotion in the work place: a reappraisal. Human Relations, 48: 97-125. Reprinted in 2008 in Organisational Psychology: Critical Concepts in Psychology, edited by Jo Silvester.
Ashforth, Blake E., and Ronald H. Humphrey. (1993). Emotional labor in service roles: the influence of identity. Academy of Management Review, 18(1), 88-115.
Humphrey, Ronald. (1985). How work roles influence perception: structural-cognitive processes and organizational behavior. American Sociological Review, 50, 242-252.