Book Chapters - Emotional Intelligence and Job Performance

Ashkanasy, N. M., Ashton-James, C. E., & Jordan, P. J. (2004). Performance impacts of appraisal and coping with stress in workplace settings: The role of affect and emotional intelligence. In P. L. Perrewe & D. C. Ganster (Eds.), Emotional and physiological processes and positive intervention strategies (pp. 1-43). Us: Elsevier Science/JAI Press; US.

Ayduk, O., & Mischel, W. (2002). When smart people behave stupidly: Reconciling inconsistencies in social-emotional intelligence. In R. J. Sternberg (Ed.), Why smart people can be so stupid (pp. 86-105). New Haven, CT: Yale University Press.

Bar-On, R., Handley, R., & Fund, S. (2006). The Impact of Emotional Intelligence on Performance. In V. U. Druskat, F. Sala & G. Mount (Eds.), Linking emotional intelligence and performance at work: Current research evidence with individuals and groups (pp. 3-19). Mahwah, NJ: Lawrence Erlbaum Associates Publishers.

Bindl, U. K., & Parker, S. K. (2012). Affect and Employee Proactivity: A Goal-Regulatory Perspective. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 225 - 254): Emerald Group Publishing Limited.

Botma, N., & Jonker, C. (2012). A Model of Psychological Wellness for Human Resource Employees in a Platinum and Steel Production Environment. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 51- 83): Emerald Group Publishing Limited.

Eissa, M. A., & Khalifa, W. E. S. (2008). Emotional intelligence and self-efficacy as predictors of job stress among elementary school teachers in Egypt. In J. C. Cassady & M. A. Eissa (Eds.), Emotional intelligence: Perspectives on educational and positive psychology (pp. 77-92). New York, NY: Peter Lang Publishing.

Jordan, P. J. (2008). The use of emotional intelligence in business: Resolving varying definitions and measures and their relationship to work performance. In N. M. Ashkanasy & C. L. Cooper (Eds.), Research companion to emotion in organizations (pp. 211-225). Northampton, MA: Edward Elgar Publishing.

Lennick, D. (2007). Emotional competence development and the bottom line: Lessons from American Express financial advisors. In R. Bar-On, J. G. Maree & M. J. Elias (Eds.), Educating people to be emotionally intelligent (pp. 199-210). Westport, CT: Praeger Publishers/Greenwood Publishing Group.

McCann, S. M. (2009). Emotional intelligence. In K. F. Hays (Ed.), Performance psychology in action: A casebook for working with athletes, performing artists, business leaders, and professionals in high-risk occupations (pp. 35-56). Washington, DC: American Psychological Association; US.

McKeown, T., Bryant, M., & Cochrane, R. (2011). The Role of Emotions in Supporting Independent Professionals. In C. E. J. Härtel, N. M. Ashkanasy & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 7, pp. 133 - 147): Emerald Group Publishing Limited.

Michel, A. A., & Jehn, K. A. (2006). About the "I" in the EI Construct: A More Social Approach to Intelligence and Its Performance Implications. In V. U. Druskat, F. Sala & G. Mount (Eds.), Linking emotional intelligence and performance at work: Current research evidence with individuals and groups (pp. 185-222). Mahwah, NJ: Lawrence Erlbaum Associates Publishers.

Mishra, S. K. (2011). Exploring the Antecedent and Consequences of Authenticity of Emotional Expression. In C. E. J. Härtel, N. M. Ashkanasy & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 7, pp. 319 - 339): Emerald Group Publishing Limited.

Mount, G. (2006). The Role of Emotional Intelligence in Developing International Business Capability: EI Provides Traction. In V. U. Druskat, F. Sala & G. Mount (Eds.), Linking emotional intelligence and performance at work: Current research evidence with individuals and groups (pp. 97-124). Mahwah, NJ: Lawrence Erlbaum Associates Publishers.

Perera, S. (2011). Tricks of the Trade: Customer Service Employee Strategies in Performing Emotion Work. In C. E. J. Härtel, N. M. Ashkanasy & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 7, pp. 75 - 106): Emerald Group Publishing Limited.

Rank, J., & Frese, M. (2008). The impact of emotions, moods and other affect-related variables on creativity, innovation and initiative. In N. M. Ashkanasy & C. L. Cooper (Eds.), Research companion to emotion in organizations (pp. 103-119). Northampton, MA: Edward Elgar Publishing.

Sala, F. (2006). The International Business Case: Emotional Intelligence Competencies and Important Business Outcomes. In V. U. Druskat, F. Sala & G. Mount (Eds.), Linking emotional intelligence and performance at work: Current research evidence with individuals and groups (pp. 125-142). Mahwah, NJ: Lawrence Erlbaum Associates Publishers; US.

Salovey, P. (2001). Applied emotional intelligence: Regulating emotions to become healthy, wealthy, and wise. In J. Ciarrochi, J. P. Forgas & J. D. Mayer (Eds.), Emotional intelligence in everyday life: A scientific inquiry (pp. 168-184). New York, NY: Psychology Press.

Salovey, P. (2006). Applied emotional intelligence: Regulating emotions to become healthy, wealthy, and wise. In J. Ciarrochi, J. R. Forgas & J. D. Mayer (Eds.), Emotional intelligence in everyday life (2nd ed ) (pp. 229-248). Hove, England: Psychology Press/Erlbaum (UK) Taylor & Francis.

Schmlt, M. J. (2006). EI in the Business World. In K. R. Murphy (Ed.), A critique of emotional intelligence: What are the problems and how can they be fixed? (pp. 211-234). xiii, 373). Mahwah, NJ: Lawrence Erlbaum Associates Publishers.

 

 

 

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