Book Chapters - Emotional Intelligence and Organizational Behavior

Caruso, D. R., & Wolfe, C. J. (2001). Emotional intelligence in the workplace. In J. Ciarrochi, J. P. Forgas & J. D. Mayer (Eds.), Emotional intelligence in everyday life: A scientific inquiry (pp. 150-167). New York, NY: Psychology Press.

Caruso, D. R., Bienn, B., & Kornacki, S. A. (2006). Emotional intelligence in the workplace. In J. Ciarrochi, J. R. Forgas & J. D. Mayer (Eds.), Emotional intelligence in everyday life (2nd ed ) (pp. 187-205). Hove, England: Psychology Press/Erlbaum (UK) Taylor & Francis.

Cossette, M., & Hess, U. (2012). Emotion Regulation Strategies among Customer Service Employees: A Motivational Approach. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 329 - 352): Emerald Group Publishing Limited.

Daus, C. S., Dasborough, M. T., Jordan, P. J., & Ashkanasy, N. M. (2012). We are all Mad in Wonderland: An Organizational Culture Framework for Emotions and Emotional Intelligence Research. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 375 - 399): Emerald Group Publishing Limited.

Dougherty, D. S., & Krone, K. J. (2002). Emotional intelligence as organizational communication: An examination of the construct. In W. B. Gudykunst (Ed.), Communication yearbook 26 (pp. 202-229). Mahwah, NJ: Lawrence Erlbaum Associates Publishers.

Geddes, D., & Stickney, L. T. (2012). Muted Anger in the Workplace: Changing the "Sound" of Employee Emotion Through Social Sharing. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 85 - 103): Emerald Group Publishing Limited.

Gee, P., Ballard, T., Yeo, G., & Neal, A. (2012). Measuring Affect Over Time: The Momentary Affect Scale. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 141 - 173): Emerald Group Publishing Limited.

Humphrey, R. H. (2000). The importance of job characteristics to emotional displays. In N. M. Ashkanasy, C. E. Hartel & W. J. Zerbe (Eds.), Emotions in the workplace: Research, theory, and practice (pp. 236-249). Westport, CT: Quorum Books/Greenwood Publishing Group.

Huy, Q. N. (2005). Emotion management to facilitate strategic change and innovation: How emotional balancing and emotional capability work together. In C. E. Hartel, W. J. Zerbe & N. M. Ashkanasy (Eds.), Emotions in organizational behavior (pp. 295-316). Mahwah, NJ: Lawrence Erlbaum Associates Publishers.

Jonker, C., & Botma, N. (2012). The Emotion Experiences of Employees in a Work Setting. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 13 - 49): Emerald Group Publishing Limited.

Jordan, P. J., Ashkanasy, N. M., & Ascough, K. W. (2007). Emotional intelligence in organizational behavior and industrial-organizational psychology. In G. Matthews, M. Zeidner & R. D. Roberts (Eds.), The science of emotional intelligence: Knowns and unknowns (pp. 356-375). New York, NY: Oxford University Press.

Jordan, P. J., Murray, J. P., & Lawrence, S. A. (2009). The application of emotional intelligence in industrial and organizational psychology. In C. Stough, D. H. Saklofske & J. D. A. Parker (Eds.), Assessing emotional intelligence: Theory, research, and applications (pp. 171-190). New York, NY: Springer Science + Business Media.

Petitta, L., & Ghezzi, V. (2012). A Holistic Approach to the Explanation of Organizational Behavior: The Theory and Practice of "Analysis of Demand". In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 105 - 137): Emerald Group Publishing Limited.

Russell, B., & Eisenberg, J. (2012). The Role of Cognition and Attitude in Driving Behavior: Elaborating on Affective Events Theory. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 203 - 224): Emerald Group Publishing Limited.

Russell-Bennett, R., & Härtel, C. E. J. (2011). Coding Emotions in Complaint Behavior: Comparing the Shaver et al. and Richin's Consumption Emotions Sets. In C. E. J. Härtel, N. M. Ashkanasy & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 7, pp. 151 - 166): Emerald Group Publishing Limited.

Russell-Bennett, R., Härtel, C. E. J., & Beatson, A. (2011). Affective Events Theory as a Framework for Understanding Third-Party Consumer Complaints. In C. E. J. Härtel, N. M. Ashkanasy & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 7, pp. 167 - 193): Emerald Group Publishing Limited.

Schmlt, M. J. (2006). EI in the Business World. In K. R. Murphy (Ed.), A critique of emotional intelligence: What are the problems and how can they be fixed? (pp. 211-234). xiii, 373). Mahwah, NJ: Lawrence Erlbaum Associates Publishers.

Smollan, R. K. (2012). Emotional Responses to the Injustice of Organizational Change: A Qualitative Study. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 175 - 202): Emerald Group Publishing Limited.

Stein, S. J. (2009). From individual to organizational emotional intelligence. In M. Hughes, H. L. Thompson & J. B. Terrell (Eds.), Handbook for developing emotional and social intelligence: Best practices, case studies, and strategies (pp. 165-182). San Francisco, CA: Pfeiffer/John Wiley & Sons.

Zenteno-Hidalgo, A., & Geddes, D. (2012). A Model of Compassionate Responses to Anger Expression. In N. M. Ashkanasy, C. E. J. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations (Vol. 8, pp. 257 - 277): Emerald Group Publishing Limited.

 

 

 

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