Emotional Intelligence and Job Performance

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Goldberg, L. S., & Grandey, A. A. (2007). Display Rules Versus Display Autonomy: Emotion Regulation, Emotional Exhaustion, and Task Performance in a Call Center Simulation. Journal of Occupational Health Psychology, 12(3), 301-318. http://dx.doi.org/10.1037/1076-8998.12.3.301

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Higgs, M. (2004). A study of the relationship between emotional intelligence and performance in UK call centres. Journal of Managerial Psychology, 19(4), 442-454. doi: http://dx.doi.org/10.1108/02683940410537972

Howe, J., Falkenbach, D., & Massey, C. (2014). The relationship among psychopathy, emotional intelligence, and professional success in finance. The International Journal of Forensic Mental Health, 13(4), 337-347. doi: http://dx.doi.org/10.1080/14999013.2014.951103

Iliescu, D., Ilie, A., Ispas, D., & Ion, A. (2012). Emotional intelligence in personnel selection: Applicant reactions, criterion, and incremental validity. International Journal of Selection and Assessment, 20(3), 347-358. doi: http://dx.doi.org/10.1111/j.1468-2389.2012.00605.x

Ivcevic, Z., Brackett, M. A., & Mayer, J. D. (2007). Emotional intelligence and emotional creativity. Journal of Personality, 75(2), 199-235. doi: http://dx.doi.org/10.1111/j.1467-6494.2007.00437.x

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Jordan, P. J., & Troth, A. (2011). Emotional intelligence and leader member exchange: The relationship with employee turnover intentions and job satisfaction. Leadership & Organization Development Journal, 32(3), 260-280. doi: http://dx.doi.org/10.1108/01437731111123915

Joseph, D. L., Jin, J., Newman, D. A., & O'Boyle, E. H. (2015). Why does self-reported emotional intelligence predict job performance? A meta-analytic investigation of mixed EI. Journal of Applied Psychology, 100(2), 298-342. http://dx.doi.org/10.1037/a0037681

Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: An integrative meta-analysis and cascading model. Journal of Applied Psychology, 95(1), 54-78. doi: http://dx.doi.org/10.1037/a0017286

Kaplowitz, M. J., Safran, J. D., & Muran, C. J. (2011). Impact of therapist emotional intelligence on psychotherapy. Journal of Nervous and Mental Disease, 199(2), 74-84. doi: http://dx.doi.org/10.1097/NMD.0b013e3182083efb

Kernbach, S., & Schutte, N. S. (2005). The impact of service provider emotional intelligence on customer satisfaction. [Article]. Journal of Services Marketing, 19(7), 438-444. doi: http://dx.doi.org/ht10.1108/08876040510625945

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Kidwell, B., Hardesty, D. M., Murtha, B. R., & Sheng, S. (2011). Emotional intelligence in marketing exchanges. Journal of Marketing, 75(1), 78-95.

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Laborde, S., Lautenbach, F., Allen, M. S., Herbert, C., & Achtzehn, S. (2013). The role of trait emotional intelligence in emotion regulation and performance under pressure. Personality and Individual Differences Oct(Pagination), No Pagination Specified. doi: http://dx.doi.org/10.1016/j.paid.2013.09.013

Laborde, S., Lautenbach, F., Allen, M. S., Herbert, C., & Achtzehn, S. (2014). The role of trait emotional intelligence in emotion regulation and performance under pressure. Personality and Individual Differences, 57, 43-47. doi: http://dx.doi.org/10.1016/j.paid.2013.09.013

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Lassk, F. G., & Shepherd, C. (2013). Exploring the relationship between emotional intelligence and salesperson creativity. Journal of Personal Selling & Sales Management, 33(1), 25-37. doi: http://dx.doi.org/10.2753/PSS0885-3134330103

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