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- Mayer Salovey Caruso Emotional Intelligence Test (MSCEIT)
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Emotional Intelligence and Organizational Behavior
UPDATED APRIL 2015
Abraham, R. (1999). Emotional intelligence in organizations: A conceptualization. Genetic, Social, and General Psychology Monographs, 125(2), 209-224.
Ashforth, B. E., & Humphrey, R. H. (1995). Emotion in the Workplace: A Reappraisal. [Article]. Human Relations, 48(2), 97-126. doi: http://dx.doi.org/10.1177/001872679504800201
Ashkanasy, N. M., & Humphrey, R. H. (2011). Current emotion research in organizational behavior. Emotion Review, 3(2), 214-224. doi: http://dx.doi.org/10.1177/1754073910391684
Biggart, L., Corr, P., O'Brien, M., & Cooper, N. (2010). Trait emotional intelligence and work-family conflict in fathers. Personality and Individual Differences, 48(8), 911-916. doi: http://dx.doi.org/10.1016/j.paid.2010.02.020
Boland, M. J., & Ross, W. H. (2010). Emotional intelligence and dispute mediation in escalating and de-escalating situations. Journal of Applied Social Psychology, 40(12), 3059-3105. doi: http://dx.doi.org/10.1111/j.1559-1816.2010.00692.x
Brunetto, Y., Teo, S. T., Shacklock, K., & Farr-Wharton, R. (2012). Emotional intelligence, job satisfaction, well-being and engagement: Explaining organisational commitment and turnover intentions in policing. Human Resource Management Journal, 22(4), 428-441. doi: http://dx.doi.org/10.1111/j.1748-8583.2012.00198.x
Carmeli, A., & Josman, Z. E. (2006). The Relationship Among Emotional Intelligence, Task Performance, and Organizational Citizenship Behaviors. Human Performance, 19(4), 403-419. doi: http://dx.doi.org/10.1207/s15327043hup1904_5
Castro, F., Gomes, J., & de Sousa, F. C. (2012). Do intelligent leaders make a difference? The effect of a leader's emotional intelligence on followers' creativity. Creativity and Innovation Management, 21(2), 171-182. doi: http://dx.doi.org/10.1111/j.1467-8691.2012.00636.x
Cheung, F. Y.-l., & Tang, C. S.-k. (2012). The effect of emotional dissonance and emotional intelligence on work-family interference. Canadian Journal of Behavioural Science/Revue canadienne des sciences du comportement, 44(1), 50-58. doi: http://dx.doi.org/10.1037/a0025798
Chiva, R., & Alegre, J. (2008). Emotional intelligence and job satisfaction: The role of organizational learning capability. Personnel Review, 37(6), 680-701. doi: http://dx.doi.org/10.1108/00483480810906900
Dasborough, M. T. (2006). Cognitive asymmetry in employee emotional reactions to leadership behaviors. The Leadership Quarterly, 17(2), 163-178. doi: http://dx.doi.org/10.1016/j.leaqua.2005.12.004
Daus, C. S., & Ashkanasy, N. M. (2005). The case for the ability-based model of emotional intelligence in organizational behavior. [Comment/Reply]. Journal of Organizational Behavior, 26(4), 453-466. doi: http://dx.doi.org/10.1002/job.321
Day, A. L., & Carroll, S. A. (2004). Using an ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviours. Personality and Individual Differences, 36(6), 1443-1458. doi: http://dx.doi.org/10.1016/S0191-8869%2803%2900240-X
De Clercq, D., Bouckenooghe, D., Raja, U., & Matsyborska, G. (2013). Unpacking the goal congruence-organizational deviance relationship: The roles of work engagement and emotional intelligence. Journal of Business Ethics Sep(Pagination), No Pagination Specified. doi: http://dx.doi.org/10.1007/s10551-013-1902-0
Der Foo, M., Elfenbein, H. A., Tan, H. H., & Aik, V. C. (2004). Emotional Intelligence and Negotiation: The Tension Between Creating and Claming Value. International Journal of Conflict Management, 15(4), 411-429. doi: http://dx.doi.org/10.1108/eb022920
Deshpande, S. P., & Joseph, J. (2009). Impact of emotional intelligence, ethical climate, and behavior of peers on ethical behavior of nurses. Journal of Business Ethics, 85(3), 403-410. doi: http://dx.doi.org/10.1007/s10551-008-9779-z
Di Fabio, A., & Palazzeschi, L. (2012). Organizational justice: Personality traits or emotional intelligence? An empirical study in an Italian hospital. Journal of Employment Counseling, 49(1), 31-42. doi: http://dx.doi.org/10.1002/j.2161-1920.2012.00004.x
Diefendorff, J. M., Erickson, R. J., Grandey, A. A., & Dahling, J. J. (2011). Emotional Display Rules as Work Unit Norms: A Multilevel Analysis of Emotional Labor Among Nurses. Journal of Occupational Health Psychology, 16(2), 170-186.
Farh, C. I., Seo, M.-G., & Tesluk, P. E. (2012). Emotional intelligence, teamwork effectiveness, and job performance: The moderating role of job context. Journal of Applied Psychology, 97(4), 890-900. doi: http://dx.doi.org/10.1037/a0027377
Fernandez-Berrocal, P., Extremera, N., Lopes, P. N., & Ruiz-Aranda, D. (2014). When to cooperate and when to compete: Emotional intelligence in interpersonal decision-making. Journal of Research in Personality, 49, 21-24. doi: http://dx.doi.org/10.1016/j.jrp.2013.12.005
Fisher, C. D., & Ashkanasy, N. M. (2000). The emerging role of emotions in work life: An introduction. Journal of Organizational Behavior, 21(Spec Issue), 123-129. doi: http://dx.doi.org/10.1002/%28SICI%291099-1379%28200003%2921:2%3C123::AID-JOB33%3E3.0.CO;2-8
Fu, W. (2013). The impact of emotional intelligence, organizational commitment, and job satisfaction on ethical behavior of chinese employees. Journal of Business Ethics May(Pagination), No Pagination Specified. doi: http://dx.doi.org/10.1007/s10551-013-1763-6
Fulmer, I. S., & Barry, B. (2004). The Smart Negotiator: Cognitive Ability And Emotional Intelligence in Negotiation. International Journal of Conflict Management, 15(3), 245-272. doi: http://dx.doi.org/10.1108/eb022914
Godse, A. S., & Thingujam, N. S. (2010). Perceived Emotional Intelligence and Conflict Resolution Styles among Information Technology Professionals: Testing the Mediating Role of Personality. [Article]. Singapore Management Review, 32(1), 69-83.
Grandey, A. A. (2000). Emotion Regulation in the Workplace: A New Way to Conceptualize Emotional Labor. Journal of Occupational Health Psychology, 5(1), 95-110.
Hopkins, M. M., & Yonker, R. D. (2015). Managing conflict with emotional intelligence: Abilities that make a difference. Journal of Management Development, 34(2), 226-244.
Humphreys, J. H., Weyant, L. E., & Sprague, R. D. (2003). Organizational Commitment: The Roles of Emotional and Practical Intellect within the Leader/Follower Dyad. [Article]. Journal of Business & Management, 9(2), 189.
Hur, W.-M., Moon, T.-W., & Han, S.-J. (2014). The role of chronological age and work experience on emotional labor: The mediating effect of emotional intelligence. The Career Development International, 19(7), 734-754. doi: http://dx.doi.org/10.1108/CDI-12-2013-0162
Huy, Q. N. (1999). Emotional capability, emotional intelligence, and radical change. The Academy of Management Review, 24(2), 325-345. doi: http://dx.doi.org/10.2307/259085
Jiang, J. Y., Zhang, X., & Tjosvold, D. (2013). Emotion regulation as a boundary condition of the relationship between team conflict and performance: A multi-level examination. Journal of Organizational Behavior, 34(5), 714-734.
Jordan, P. J., Ashkanasy, N. M., & Hartel, C. E. (2002). Emotional intelligence as a moderator of emotional and behavioral reactions to job insecurity. The Academy of Management Review, 27(3), 361-372. doi: http://dx.doi.org/10.2307/4134384
Jordan, P. J., & Troth, A. C. (2002). Emotional intelligence and conflict resolution: Implications for human resource development. Advances in Developing Human Resources, 4(1), 62-79. doi: http://dx.doi.org/10.1177/1523422302004001005
Kafetsios, K., & Zampetakis, L. A. (2008). Emotional intelligence and job satisfaction: Testing the mediatory role of positive and negative affect at work. Personality and Individual Differences, 44(3), 712-722. doi: http://dx.doi.org/10.1016/j.paid.2007.10.004
Kim, K., Cundiff, N. L., & Choi, S. B. (2014). The influence of emotional intelligence on negotiation outcomes and the mediating effect of rapport: A structural equation modeling approach. Negotiation Journal, 30(1), 49-68. doi: http://dx.doi.org/10.1111/nejo.12045
Kisamore, J. L., Jawahar, I., Liguori, E. W., Mharapara, T. L., & Stone, T. H. (2010). Conflict and abusive workplace behaviors: The moderating effects of social competencies. The Career Development International, 15(6), 583-600. doi: http://dx.doi.org/10.1108/13620431011084420
Klem, C., & Schlechter, A. F. (2008). The relationship between leader emotional intelligence and psychological climate: An exploratory study. [Article]. South African Journal of Business Management, 39(2), 9-23.
Kluemper, D. H., DeGroot, T., & Choi, S. (2013). Emotion management ability: Predicting task performance, citizenship, and deviance. Journal of Management, 39(4), 878-905. doi: http://dx.doi.org/10.1177/0149206311407326
Momeni, N. (2009). The Relation Between Managers' emotional intelligence and the organizational climate they create. Public Personnel Management, 38(2), 35-48.
Morehouse, M. M. (2007). An exploration of emotional intelligence across career arenas. Leadership & Organization Development Journal, 28(4), 296-307. doi: http://dx.doi.org/10.1108/01437730710752184
Morrison, T. (2007). Emotional intelligence, emotion and social work: Context, characteristics, complications and contribution. British Journal of Social Work, 37(2), 245-263. doi: http://dx.doi.org/10.1093/bjsw/bcl016
Moss, S., Ritossa, D., & Ngu, S. (2006). The effect of follower regulatory focus and extraversion on leadership behavior: The role of emotional intelligence. Journal of Individual Differences, 27(2), 93-107. doi: http://dx.doi.org/10.1027/1614-0001.27.2.93
Mueller, J. S., & Curhan, J. R. (2006). Emotional intelligence and counterpart mood induction in a negotiation. International Journal of Conflict Management, 17(2), 110-128. doi: http://dx.doi.org/10.1108/10444060610736602
Ng, S. M., Ke, G. N., & Raymond, W. (2014). The mediating role of work locus of control on the relationship among emotional intelligence, organisational citizenship behaviours, and mental health among nurses. Australian Journal of Psychology, 66(4), 207-215. doi: http://dx.doi.org/10.1111/ajpy.12049
Ogilvie, J. R., & Carsky, M. L. (2002). Building Emotional Intelligence in Negotiations. International Journal of Conflict Management, 13(4), 381-400. doi: http://dx.doi.org/10.1108/eb022883
Ouyang, Z., Sang, J., Li, P., & Peng, J. (2015). Organizational justice and job insecurity as mediators of the effect of emotional intelligence on job satisfaction: A study from China. Personality and Individual Differences, 76, 147-152.
Ozcelik, H., Langton, N., & Aldrich, H. (2008). Doing well and doing good: The relationship between leadership practices that facilitate a positive emotional climate and organizational performance. Journal of Managerial Psychology, 23(2), 186-203. doi: http://dx.doi.org/10.1108/02683940810850817
Petrides, K., & Furnham, A. (2006). The Role of Trait Emotional Intelligence in a Gender-Specific Model of Organizational Variables. Journal of Applied Social Psychology, 36(2), 552-569.
Pulido-Martos, M., Lopez-Zafra, E., & Augusto-Landa, J. M. (2013). Perceived emotional intelligence and its relationship with perceptions of effectiveness in negotiation. Journal of Applied Social Psychology, 43(2), 408-417. doi: http://dx.doi.org/10.1111/j.1559-1816.2013.01010.x
Rego, A., Sousa, F., Pina e Cunha, M., Correia, A., & Saur-Amaral, I. (2007). Leader Self-Reported Emotional Intelligence and Perceived Employee Creativity: An Exploratory Study. [Article]. Creativity & Innovation Management, 16(3), 250-264. doi: http://dx.doi.org/10.1111/j.1467-8691.2007.00435.x
Salami, S. O. (2010). Conflict resolution strategies and organizational citizenship behavior: The moderating role of trait emotional intelligence. Social Behavior and Personality, 38(1), 75-86. doi: http://dx.doi.org/10.2224/sbp.2010.38.1.75
Schlaerth, A., Ensari, N., & Christian, J. (2013). A meta-analytical review of the relationship between emotional intelligence and leaders' constructive conflict management. Group Processes & Intergroup Relations, 16(1), 126-136. doi: http://dx.doi.org/10.1177/1368430212439907
Schutte, N. S., & Loi, N. M. (2014). Connections between emotional intelligence and workplace flourishing. Personality and Individual Differences, 66, 134-139. doi: http://dx.doi.org/10.1016/j.paid.2014.03.031
Shih, H.-A., & Susanto, E. (2010). Conflict management styles, emotional intelligence, and job performance in public organizations. International Journal of Conflict Management, 21(2), 147-168. doi: http://dx.doi.org/10.1108/10444061011037387
Singh, S. K. (2007). Role of Emotional Intelligence in Organisational Learning: An Empirical Study. [Article]. Singapore Management Review, 29(2), 55-74.
Suliman, A. M., & Al-Shaikh, F. N. (2007). Emotional intelligence at work: Links to conflict and innovation. Employee Relations, 29(2), 208-220. doi: http://dx.doi.org/10.1108/01425450710720020
Sutton, R. I. (1991). Maintaining Norms about Expressed Emotions: The Case of Bill Collectors. [Article]. Administrative Science Quarterly, 36(2), 245-268.
Sy, T., & Cote, S. (2004). Emotional intelligence: A key ability to succeed in the matrix organization. Journal of Management Development, 23(5), 437-455. doi: http://dx.doi.org/10.1108/02621710410537056
Sy, T., Tram, S., & O'Hara, L. A. (2006). Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behavior, 68(3), 461-473. doi: http://dx.doi.org/10.1016/j.jvb.2005.10.003
Tang, C., & Gao, Y. (2012). Intra-department communication and employees' reaction to organizational change: The moderating effect of emotional intelligence. Journal of Chinese Human Resource Management, 3(2), 100-117. doi: http://dx.doi.org/10.1108/20408001211279210
Wu, W., Liu, Y., Song, L. J., & Liu, J. (2006). Effects of organizational leadership on employee commitment: The moderating role of emotional intelligence. Journal of Psychology in Chinese Societies, 7(2), 283-306.
Yanchus, N. J., Eby, L. T., Lance, C. E., & Drollinger, S. (2010). The impact of emotional labor on work-family outcomes. Journal of Vocational Behavior, 76(1), 105-117. doi: http://dx.doi.org/10.1016/j.jvb.2009.05.001
Yunus, N. H., Ghazali, K., & Hassan, C. N. (2011). The influence of leader's emotional intelligence: Mediating effect of leader-member exchange on employees' organizational citizenship behaviors. Interdisciplinary Journal of Contemporary Research in Business, 3(3), 1125-1134.
News and Events
Check out our new EVENTS section to find out about the latest conferences and training opportunities involving members of the EI Consortium.
NEW Doctoral Program in Organizational Psychology
Rutgers University - Graduate School of Applied and Professional Psychology (GSAPP) is now offering a doctoral program in Organizational Psychology and is accepting applications for students. The Consortium for Research on Emotional Intelligence in Organizations is headquartered within Rutgers, providing students the opportunity to conduct research and collaborate with leading experts in the field of emotional intelligence. Click here for additional information.
NEW Research Fellowship
think2perform Research Institute’s Research Fellowship program invites proposals from doctoral candidates, post-docs and junior faculty pursuing self-defined research focused on moral intelligence, purpose, and/or emotional intelligence. Click here for more information.
Listen to Consortium member Chuck Wolfe interview some of the thought leaders in emotional intelligence.
Harvard Alumni Panel - Why is interest in Emotional Intelligence Soaring?
Consortium member Chuck Wolfe hosts a panel of world class leaders in the field of emotional intelligence (EI) to talk about why interest in EI is soaring. Panel members include EI Consortium members Dr. Richard Boyatzis, Dr. Cary Cherniss and Dr. Helen Riess. Click here to view the panel discussion.
Interview with Dr. Cary Cherniss and Dr. Cornelia Roche
Host, Chuck Wolfe interviews Drs. Cary Cherniss and Cornelia Roche about their new book Leading with Feeling: Nine Strategies of Emotionally Intelligent Leadership. The authors share powerful stories of cases involving outstanding leaders using strategies that can be learned that demonstrate effective use of emotional intelligence. Click here to see the interview.
Interview with Dr. Rick Aberman
See Chuck Wolfe interview Consortium member and sports psychologist Dr. Rick Aberman on peak performance and dealing with the pandemic. The interview is filled with insights, humorous anecdotes, and strategies for achieving peak performance in athletics and in life. Click here to see the interview.
Interview with Dr. David Caruso
Chuck Wolfe interviews Consortium member David Caruso talking about their work together, the ability model of emotional intelligence, and insights into how to use emotional intelligence to address staying emotionally and mentally healthy during times of crisis and uncertainty. Click here to listen to the interview.
Interview with Dr. Richard Boyazis
How can you help someone to change? Richard Boyatzis is an expert in multiple areas including emotional intelligence. Richard and his coauthors, Melvin Smith, and Ellen Van Oosten, have discovered that helping people connect to their positive vision of themselves or an inspiring dream or goal they've long held is key to creating changes that last. In their book Helping People Change the authors share real stories and research that shows choosing a compassionate over a compliance coaching approach is a far more engaging and successful way to Helping People Change. Click here to listen to the interview.
Interview with Dr. Marc Brackett
Marc Brackett, Director of the Yale Center for Emotional Intelligence, has written a wonderful book about feelings. I worked with Marc when he was first crafting his world class social and emotional learning program, RULER. Our interview highlights how Marc has achieved his own and his Uncle's vision for encouraging each of us to understand and manage our feelings. My conversation with Marc is inspiring, humorous, and engaging at times. Click here to listen to the interview.
Interview with Dr. Helen Riess
Helen Riess is a world class expert on empathy. She is an associate clinical professor of psychiatry at Harvard Medical School and director of the Empathy and Relational Science Program at Mass General Hospital. Helen discusses her new book and shares insights, learnings and techniques such as the powerful seven-step process for understanding and increasing empathy. She relates information and cases whereby she uses empathy to make a meaningful difference in areas such as parenting and leading. Click here to listen to the interview.
Interview with Dr. Maurice Elias
The show is about the Joys and Oys of Parenting, a book written by a respected colleague, Dr. Maurice Elias, an expert in parenting and emotional and social intelligence. Dr. Elias wrote a book tying Judaism and emotional intelligence together to help parents with the challenging, compelling task of raising emotionally healthy children. And while there are fascinating links to Judaism the book is really for everybody. Click here to listen to the interview.
Interview with Geetu Bharwaney
Challenges abound and life is stressful for many. So how do we cope? Chuck Wolfe interviews Geetu Bharwaney about her book, Emotional Resilience. Geetu offers research, insights, and most importantly practical tips for helping people bounce back from adversity. Click here to listen to the interview.
Interview with Dr. Daniel Goleman
Listen to an interview by with Dr. Goleman on his new book Focus: The Hidden Driver of Excellence. In the book Dan helps readers to understand the importance and power of the ability to focus one's attention, will power, and cognitive control in creating life success. Click here to listen to the interview.
Interview with Dr. John Mayer
How Personal Intelligence Shapes Our Lives: A Conversation with John D. Mayer. From picking a life partner, to choosing a career, Jack explains how personal intelligence has a major impact on our ability to make successful decisions. Click here to listen to the interview.
Interview with Dr. Cary Cherniss
Click HERE to listen to an interview with Dr. Cary Cherniss co-chair of the EI Consortium. Dr. Cherniss discusses the issue of emotional intelligence and workplace burnout.
Interview with Dr. Marc Brackett
Click HERE to listen to an interview with Dr. Marc Brackett, the newly appointed leader of the Center of Emotional Intelligence which will begin operation at Yale University in April, 2013. In this interview Dr. Brackett shares his vision for the new center.