- Business Case for Emotional Intelligence
- Do Emotional Intelligence Programs Work?
- Emotional Competence Framework
- Emotional Intelligence: What it is and Why it Matters
- Executives' Emotional Intelligence (mis) Perceptions
- Guidelines for Best Practice
- Guidelines for Securing Organizational Support For EI
- Johnson & Johnson Leadership Study
- Ontario Principals’ Council Leadership Study
- Technical Report on Developing Emotional Intelligence
- Emotional Intelligence Quotient (EQ-i)
- Emotional & Social Competence Inventory 360 (ESCI)
- Emotional & Social Competence Inventory-University (ESCI-U)
- Genos Emotional Intelligence Inventory (Genos EI)
- Group Emotional Competence Inventory (GEC)
- Mayer Salovey Caruso Emotional Intelligence Test (MSCEIT)
- Profile of Emotional Competence (PEC)
- Schutte Self-Report Inventory (SSRI)
- Trait Emotional Intelligence Questionnaire (TEIQue)
- Wong's Emotional Intelligence Scale
- Work Group Emotional Intelligence Profile (WEIP)
- Model Programs
- Achievement Motivation Training
- Care Giver Support Program
- Competency-Based Selection
- Emotional Competence Training - Financial Advisors
- Executive Coaching
- Human Relations Training
- Interaction Management
- Interpersonal Conflict Management - Law Enforcement
- Interpersonal Effectiveness Training - Medical Students
- JOBS Program
- Self-Management Training to Increase Job Attendance
- Stress Management Training
- Weatherhead MBA Program
- Williams' Lifeskills Program
- Article Reprints
Emotional Intelligence and Organizational Behavior
UPDATED APRIL 2015
Abraham, R. (1999). Emotional intelligence in organizations: A conceptualization. Genetic, Social, and General Psychology Monographs, 125(2), 209-224.
Ashforth, B. E., & Humphrey, R. H. (1995). Emotion in the Workplace: A Reappraisal. [Article]. Human Relations, 48(2), 97-126. doi: http://dx.doi.org/10.1177/001872679504800201
Ashkanasy, N. M., & Humphrey, R. H. (2011). Current emotion research in organizational behavior. Emotion Review, 3(2), 214-224. doi: http://dx.doi.org/10.1177/1754073910391684
Biggart, L., Corr, P., O'Brien, M., & Cooper, N. (2010). Trait emotional intelligence and work-family conflict in fathers. Personality and Individual Differences, 48(8), 911-916. doi: http://dx.doi.org/10.1016/j.paid.2010.02.020
Boland, M. J., & Ross, W. H. (2010). Emotional intelligence and dispute mediation in escalating and de-escalating situations. Journal of Applied Social Psychology, 40(12), 3059-3105. doi: http://dx.doi.org/10.1111/j.1559-1816.2010.00692.x
Brunetto, Y., Teo, S. T., Shacklock, K., & Farr-Wharton, R. (2012). Emotional intelligence, job satisfaction, well-being and engagement: Explaining organisational commitment and turnover intentions in policing. Human Resource Management Journal, 22(4), 428-441. doi: http://dx.doi.org/10.1111/j.1748-8583.2012.00198.x
Carmeli, A., & Josman, Z. E. (2006). The Relationship Among Emotional Intelligence, Task Performance, and Organizational Citizenship Behaviors. Human Performance, 19(4), 403-419. doi: http://dx.doi.org/10.1207/s15327043hup1904_5
Castro, F., Gomes, J., & de Sousa, F. C. (2012). Do intelligent leaders make a difference? The effect of a leader's emotional intelligence on followers' creativity. Creativity and Innovation Management, 21(2), 171-182. doi: http://dx.doi.org/10.1111/j.1467-8691.2012.00636.x
Cheung, F. Y.-l., & Tang, C. S.-k. (2012). The effect of emotional dissonance and emotional intelligence on work-family interference. Canadian Journal of Behavioural Science/Revue canadienne des sciences du comportement, 44(1), 50-58. doi: http://dx.doi.org/10.1037/a0025798
Chiva, R., & Alegre, J. (2008). Emotional intelligence and job satisfaction: The role of organizational learning capability. Personnel Review, 37(6), 680-701. doi: http://dx.doi.org/10.1108/00483480810906900
Dasborough, M. T. (2006). Cognitive asymmetry in employee emotional reactions to leadership behaviors. The Leadership Quarterly, 17(2), 163-178. doi: http://dx.doi.org/10.1016/j.leaqua.2005.12.004
Daus, C. S., & Ashkanasy, N. M. (2005). The case for the ability-based model of emotional intelligence in organizational behavior. [Comment/Reply]. Journal of Organizational Behavior, 26(4), 453-466. doi: http://dx.doi.org/10.1002/job.321
Day, A. L., & Carroll, S. A. (2004). Using an ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviours. Personality and Individual Differences, 36(6), 1443-1458. doi: http://dx.doi.org/10.1016/S0191-8869%2803%2900240-X
De Clercq, D., Bouckenooghe, D., Raja, U., & Matsyborska, G. (2013). Unpacking the goal congruence-organizational deviance relationship: The roles of work engagement and emotional intelligence. Journal of Business Ethics Sep(Pagination), No Pagination Specified. doi: http://dx.doi.org/10.1007/s10551-013-1902-0
Der Foo, M., Elfenbein, H. A., Tan, H. H., & Aik, V. C. (2004). Emotional Intelligence and Negotiation: The Tension Between Creating and Claming Value. International Journal of Conflict Management, 15(4), 411-429. doi: http://dx.doi.org/10.1108/eb022920
Deshpande, S. P., & Joseph, J. (2009). Impact of emotional intelligence, ethical climate, and behavior of peers on ethical behavior of nurses. Journal of Business Ethics, 85(3), 403-410. doi: http://dx.doi.org/10.1007/s10551-008-9779-z
Di Fabio, A., & Palazzeschi, L. (2012). Organizational justice: Personality traits or emotional intelligence? An empirical study in an Italian hospital. Journal of Employment Counseling, 49(1), 31-42. doi: http://dx.doi.org/10.1002/j.2161-1920.2012.00004.x
Diefendorff, J. M., Erickson, R. J., Grandey, A. A., & Dahling, J. J. (2011). Emotional Display Rules as Work Unit Norms: A Multilevel Analysis of Emotional Labor Among Nurses. Journal of Occupational Health Psychology, 16(2), 170-186.
Farh, C. I., Seo, M.-G., & Tesluk, P. E. (2012). Emotional intelligence, teamwork effectiveness, and job performance: The moderating role of job context. Journal of Applied Psychology, 97(4), 890-900. doi: http://dx.doi.org/10.1037/a0027377
Fernandez-Berrocal, P., Extremera, N., Lopes, P. N., & Ruiz-Aranda, D. (2014). When to cooperate and when to compete: Emotional intelligence in interpersonal decision-making. Journal of Research in Personality, 49, 21-24. doi: http://dx.doi.org/10.1016/j.jrp.2013.12.005
Fisher, C. D., & Ashkanasy, N. M. (2000). The emerging role of emotions in work life: An introduction. Journal of Organizational Behavior, 21(Spec Issue), 123-129. doi: http://dx.doi.org/10.1002/%28SICI%291099-1379%28200003%2921:2%3C123::AID-JOB33%3E3.0.CO;2-8
Fu, W. (2013). The impact of emotional intelligence, organizational commitment, and job satisfaction on ethical behavior of chinese employees. Journal of Business Ethics May(Pagination), No Pagination Specified. doi: http://dx.doi.org/10.1007/s10551-013-1763-6
Fulmer, I. S., & Barry, B. (2004). The Smart Negotiator: Cognitive Ability And Emotional Intelligence in Negotiation. International Journal of Conflict Management, 15(3), 245-272. doi: http://dx.doi.org/10.1108/eb022914
Godse, A. S., & Thingujam, N. S. (2010). Perceived Emotional Intelligence and Conflict Resolution Styles among Information Technology Professionals: Testing the Mediating Role of Personality. [Article]. Singapore Management Review, 32(1), 69-83.
Grandey, A. A. (2000). Emotion Regulation in the Workplace: A New Way to Conceptualize Emotional Labor. Journal of Occupational Health Psychology, 5(1), 95-110.
Hopkins, M. M., & Yonker, R. D. (2015). Managing conflict with emotional intelligence: Abilities that make a difference. Journal of Management Development, 34(2), 226-244.
Humphreys, J. H., Weyant, L. E., & Sprague, R. D. (2003). Organizational Commitment: The Roles of Emotional and Practical Intellect within the Leader/Follower Dyad. [Article]. Journal of Business & Management, 9(2), 189.
Hur, W.-M., Moon, T.-W., & Han, S.-J. (2014). The role of chronological age and work experience on emotional labor: The mediating effect of emotional intelligence. The Career Development International, 19(7), 734-754. doi: http://dx.doi.org/10.1108/CDI-12-2013-0162
Huy, Q. N. (1999). Emotional capability, emotional intelligence, and radical change. The Academy of Management Review, 24(2), 325-345. doi: http://dx.doi.org/10.2307/259085
Jiang, J. Y., Zhang, X., & Tjosvold, D. (2013). Emotion regulation as a boundary condition of the relationship between team conflict and performance: A multi-level examination. Journal of Organizational Behavior, 34(5), 714-734.
Jordan, P. J., Ashkanasy, N. M., & Hartel, C. E. (2002). Emotional intelligence as a moderator of emotional and behavioral reactions to job insecurity. The Academy of Management Review, 27(3), 361-372. doi: http://dx.doi.org/10.2307/4134384
Jordan, P. J., & Troth, A. C. (2002). Emotional intelligence and conflict resolution: Implications for human resource development. Advances in Developing Human Resources, 4(1), 62-79. doi: http://dx.doi.org/10.1177/1523422302004001005
Kafetsios, K., & Zampetakis, L. A. (2008). Emotional intelligence and job satisfaction: Testing the mediatory role of positive and negative affect at work. Personality and Individual Differences, 44(3), 712-722. doi: http://dx.doi.org/10.1016/j.paid.2007.10.004
Kim, K., Cundiff, N. L., & Choi, S. B. (2014). The influence of emotional intelligence on negotiation outcomes and the mediating effect of rapport: A structural equation modeling approach. Negotiation Journal, 30(1), 49-68. doi: http://dx.doi.org/10.1111/nejo.12045
Kisamore, J. L., Jawahar, I., Liguori, E. W., Mharapara, T. L., & Stone, T. H. (2010). Conflict and abusive workplace behaviors: The moderating effects of social competencies. The Career Development International, 15(6), 583-600. doi: http://dx.doi.org/10.1108/13620431011084420
Klem, C., & Schlechter, A. F. (2008). The relationship between leader emotional intelligence and psychological climate: An exploratory study. [Article]. South African Journal of Business Management, 39(2), 9-23.
Kluemper, D. H., DeGroot, T., & Choi, S. (2013). Emotion management ability: Predicting task performance, citizenship, and deviance. Journal of Management, 39(4), 878-905. doi: http://dx.doi.org/10.1177/0149206311407326
Momeni, N. (2009). The Relation Between Managers' emotional intelligence and the organizational climate they create. Public Personnel Management, 38(2), 35-48.
Morehouse, M. M. (2007). An exploration of emotional intelligence across career arenas. Leadership & Organization Development Journal, 28(4), 296-307. doi: http://dx.doi.org/10.1108/01437730710752184
Morrison, T. (2007). Emotional intelligence, emotion and social work: Context, characteristics, complications and contribution. British Journal of Social Work, 37(2), 245-263. doi: http://dx.doi.org/10.1093/bjsw/bcl016
Moss, S., Ritossa, D., & Ngu, S. (2006). The effect of follower regulatory focus and extraversion on leadership behavior: The role of emotional intelligence. Journal of Individual Differences, 27(2), 93-107. doi: http://dx.doi.org/10.1027/1614-0001.27.2.93
Mueller, J. S., & Curhan, J. R. (2006). Emotional intelligence and counterpart mood induction in a negotiation. International Journal of Conflict Management, 17(2), 110-128. doi: http://dx.doi.org/10.1108/10444060610736602
Ng, S. M., Ke, G. N., & Raymond, W. (2014). The mediating role of work locus of control on the relationship among emotional intelligence, organisational citizenship behaviours, and mental health among nurses. Australian Journal of Psychology, 66(4), 207-215. doi: http://dx.doi.org/10.1111/ajpy.12049
Ogilvie, J. R., & Carsky, M. L. (2002). Building Emotional Intelligence in Negotiations. International Journal of Conflict Management, 13(4), 381-400. doi: http://dx.doi.org/10.1108/eb022883
Ouyang, Z., Sang, J., Li, P., & Peng, J. (2015). Organizational justice and job insecurity as mediators of the effect of emotional intelligence on job satisfaction: A study from China. Personality and Individual Differences, 76, 147-152.
Ozcelik, H., Langton, N., & Aldrich, H. (2008). Doing well and doing good: The relationship between leadership practices that facilitate a positive emotional climate and organizational performance. Journal of Managerial Psychology, 23(2), 186-203. doi: http://dx.doi.org/10.1108/02683940810850817
Petrides, K., & Furnham, A. (2006). The Role of Trait Emotional Intelligence in a Gender-Specific Model of Organizational Variables. Journal of Applied Social Psychology, 36(2), 552-569.
Pulido-Martos, M., Lopez-Zafra, E., & Augusto-Landa, J. M. (2013). Perceived emotional intelligence and its relationship with perceptions of effectiveness in negotiation. Journal of Applied Social Psychology, 43(2), 408-417. doi: http://dx.doi.org/10.1111/j.1559-1816.2013.01010.x
Rego, A., Sousa, F., Pina e Cunha, M., Correia, A., & Saur-Amaral, I. (2007). Leader Self-Reported Emotional Intelligence and Perceived Employee Creativity: An Exploratory Study. [Article]. Creativity & Innovation Management, 16(3), 250-264. doi: http://dx.doi.org/10.1111/j.1467-8691.2007.00435.x
Salami, S. O. (2010). Conflict resolution strategies and organizational citizenship behavior: The moderating role of trait emotional intelligence. Social Behavior and Personality, 38(1), 75-86. doi: http://dx.doi.org/10.2224/sbp.2010.38.1.75
Schlaerth, A., Ensari, N., & Christian, J. (2013). A meta-analytical review of the relationship between emotional intelligence and leaders' constructive conflict management. Group Processes & Intergroup Relations, 16(1), 126-136. doi: http://dx.doi.org/10.1177/1368430212439907
Schutte, N. S., & Loi, N. M. (2014). Connections between emotional intelligence and workplace flourishing. Personality and Individual Differences, 66, 134-139. doi: http://dx.doi.org/10.1016/j.paid.2014.03.031
Shih, H.-A., & Susanto, E. (2010). Conflict management styles, emotional intelligence, and job performance in public organizations. International Journal of Conflict Management, 21(2), 147-168. doi: http://dx.doi.org/10.1108/10444061011037387
Singh, S. K. (2007). Role of Emotional Intelligence in Organisational Learning: An Empirical Study. [Article]. Singapore Management Review, 29(2), 55-74.
Suliman, A. M., & Al-Shaikh, F. N. (2007). Emotional intelligence at work: Links to conflict and innovation. Employee Relations, 29(2), 208-220. doi: http://dx.doi.org/10.1108/01425450710720020
Sutton, R. I. (1991). Maintaining Norms about Expressed Emotions: The Case of Bill Collectors. [Article]. Administrative Science Quarterly, 36(2), 245-268.
Sy, T., & Cote, S. (2004). Emotional intelligence: A key ability to succeed in the matrix organization. Journal of Management Development, 23(5), 437-455. doi: http://dx.doi.org/10.1108/02621710410537056
Sy, T., Tram, S., & O'Hara, L. A. (2006). Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behavior, 68(3), 461-473. doi: http://dx.doi.org/10.1016/j.jvb.2005.10.003
Tang, C., & Gao, Y. (2012). Intra-department communication and employees' reaction to organizational change: The moderating effect of emotional intelligence. Journal of Chinese Human Resource Management, 3(2), 100-117. doi: http://dx.doi.org/10.1108/20408001211279210
Wu, W., Liu, Y., Song, L. J., & Liu, J. (2006). Effects of organizational leadership on employee commitment: The moderating role of emotional intelligence. Journal of Psychology in Chinese Societies, 7(2), 283-306.
Yanchus, N. J., Eby, L. T., Lance, C. E., & Drollinger, S. (2010). The impact of emotional labor on work-family outcomes. Journal of Vocational Behavior, 76(1), 105-117. doi: http://dx.doi.org/10.1016/j.jvb.2009.05.001
Yunus, N. H., Ghazali, K., & Hassan, C. N. (2011). The influence of leader's emotional intelligence: Mediating effect of leader-member exchange on employees' organizational citizenship behaviors. Interdisciplinary Journal of Contemporary Research in Business, 3(3), 1125-1134.
News and Events
Check out our new EVENTS section to find out about the latest conferences and training opportunities involving members of the EI Consortium.
New Video Series From Dr. Daniel Goleman
Dr. Daniel Goleman has released a new video series outlining the 12 competencies of emotional intelligence in Crucial Competence: Building Emotional and Social Leadership. The series features in-depth video interviews with Daniel Goleman, George Kohlrieser, Richard Davidson, Richard Boyatzis, and Vanessa Druskat about how to foster emotionally intelligent leadership skills from an individual and organizational standpoint. It includes research-based evidence to show how EI competences differentiate performance, and specific methods to integrate these findings for effective leadership.
Listen to Consortium member Chuck Wolfe interview some of the thought leaders in emotional intelligence.
Interview with Geetu Bharwaney
Challenges abound and life is stressful for many. So how do we cope? Chuck Wolfe interviews Geetu Bharwaney about her book, Emotional Resilience. Geetu offers research, insights, and most importantly practical tips for helping people bounce back from adversity. Click here to listen to the interview.
Interview with Dr. Helen Riess
Changes in healthcare have led to pressures on providers to spend less time with patients resulting in less time for questions, empathy and compassion. Helen Riess, M.D., a Harvard Medical Associate Clinical Professor of Psychiatry, and Chief Scientist and Chairman of Empathetics, is one person working hard to reverse this trend. Dr. Riess's company teaches empathy to doctors and other healthcare professionals often leading to very positive outcomes. Click here to listen to the interview.
Interview with Dr. Daniel Goleman
Listen to an interview by with Dr. Goleman on his new book Focus: The Hidden Driver of Excellence. In the book Dan helps readers to understand the importance and power of the ability to focus one's attention, will power, and cognitive control in creating life success. Click here to listen to the interview.
Interview with Dr. John Mayer
How Personal Intelligence Shapes Our Lives: A Conversation with John D. Mayer. From picking a life partner, to choosing a career, Jack explains how personal intelligence has a major impact on our ability to make successful decisions. Click here to listen to the interview.
Interview with Dr. Cary Cherniss
Interview with Dr. Marc Brackett
Click HERE to listen to an interview with Dr. Marc Brackett, the newly appointed leader of the Center of Emotional Intelligence which will begin operation at Yale University in April, 2013. In this interview Dr. Brackett shares his vision for the new center.
Emotional and Social Intelligence Competencies: Cross Cultural Implications
Continued research on the assessment and development of emotional and social intelligence competencies represents an opportunity to further both theoretical and applied applications of behavioral science to the management of human capital. While the field has continued to expand over the preceding decades, research has often trailed application, especially as it relates to cross-cultural validity. The purpose of this special issue of Cross Cultural Management - An International Journal serves to focus on cultural issues related to applied use of emotional and social intelligence competencies in diverse cultures. Articles in the special issue include data from various countries including India, Peru, China, Italy, Australia, and the United States. Click here to read more.